Standard Booking Terms & Conditions
In these Conditions, “Bellini Travel”, “we”, “us” and “our” mean Bellini Travel Limited (a company registered in England under company number 03974019) References to “you” and “your” mean the client as named on the booking and all persons on whose behalf a booking is made (including anyone who is added or substituted at a later stage). References to “holiday” mean the holiday arrangements Bellini Travel agree to book for you in accordance with Conditions.
By making a booking, the person signing the booking form agrees on behalf of all persons detailed on the booking that:-
- He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
- He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.
Our obligations to you may vary depending upon whether you book with us a ‘single component arrangement’, or a ‘collection’ of single component elements, or whether we’re acting as an agent on behalf of a third party hotel or supplier and our differing obligations are set out below. The types of arrangements you book and the terms which apply to them will be notified to you at the time of booking.
We also offer travel arrangements, accommodation and other services that are available to be purchased separately. In other words, you may decide to purchase just accommodation from us or you may decide to purchase just a transfer. If you book just one element, you will have booked a ’single component’. You may also decide to make one or more ‘single component’ bookings with us at the same time, i.e. a ‘collection of single components’. The price charged in total for more than one booking will always equal the prices charged separately for each individual booking. All single component bookings are available to be purchased separately at the same price as they are when more than one booking is made. This means that any ‘single component’ or ‘collection of single components’ bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
We may act as an agent in relation to bookings we make on your behalf for hotel and other services. As such, in relation to these bookings, we accept no liability in relation to the contract you enter into with the supplier or for the provision of the hotel accommodation and/or service, or for the acts or omissions of that supplier or other person(s) or party(ies) connected with the supplier. For all hotel bookings, your contract will be with the hotel in question. Your booking with us is subject to these Conditions and the specific booking conditions of the supplier and you are advised to read both carefully prior to booking. The supplier’s terms and conditions may limit and/or exclude the supplier’s liability to you. Copies of applicable conditions are available on request from us.
If you are in any doubt as to whether we’re acting as a Principal or Agent, please ask us for further details.
Booking Your Holiday
a. Once your proposed itinerary has been agreed, to make your booking we require a deposit of 40% of the total cost – or as otherwise advised by Bellini Travel. If you are booking within 6 weeks of the date of departure then payment of the full holiday Contract price is required at the time of booking.
b. On receipt of your deposit payment, we will issue you with a confirmation invoice. It is at this stage that a binding contract will come into force between you and Bellini Travel that is subject to these Booking Terms & Conditions, or where we’re acting as an agent, between you and the third party supplier. Upon receipt, if you believe that any details on the confirmation or any other document are wrong you must advise us immediately as changes can not be made later and it may harm your rights if we are not notified of any inaccuracies in any document immediately.
c. Any special requests should be made in writing. Bellini Travel will try to arrange for such special requests to be met, but cannot guarantee that they will be, nor will we be liable if any special request is not met unless the request relates to a medical condition or disability and we specifically confirm it in writing. Confirmation that a special request has been noted or passed onto the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed all special requests are subject to availability and cannot be guaranteed.
d. If you or any member of your party has any medical problem or disability which may affect your holiday, you must tell us before you confirm your booking so that advice can be given as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details. You must keep us updated in relation to any change or deterioration in any medical condition or disability.
e. We must receive the balance of the holiday price (including any applicable surcharge) 6 weeks before departure. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 5 below will become payable, or where we’re only acting as an agent, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their terms and conditions.
a. You are responsible for purchasing any flights you require and checking in for flights at the correct time and for presenting yourself to take up all pre-booked components of your holiday. Bellini Travel cannot accept responsibility for clients missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your holiday. No credit or refunds will be given for lost, mislaid or destroyed travel documents.
b. Full details of any travel or other arrangements which you make in conjunction with your holiday (such as flights, hotels and/or transfers) which are not booked with or through Bellini Travel must be given to us as soon as possible. Bellini Travel cannot be responsible for any inaccurate or incomplete information you give us or for the effect of this on your confirmed holiday itinerary.
Any expenses or charges Bellini Travel incur in amending the holiday itinerary as a result of such inaccurate or incomplete information will be your sole responsibility and Bellini Travel will not be responsible for any inconvenience, loss or damage you suffer.
c. You must check all itineraries, invoices and all other documentation we send you carefully as soon as you receive them. Contact Bellini Travel immediately if any information which appears on any document appears to be incorrect or incomplete as it may not be possible to make changes later.
We endeavour to ensure that all the information and prices both on our website and in our proposals are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.
a. It is a condition of our acceptance of your booking with us that you take out insurance at the time of, or prior, to booking, and it is your responsibility to do so. Travel insurance should be adequate to your needs and provide cover for personal injury, death, medical and repatriation costs in the countries which you intend to visit, together with cover for loss of baggage and valuable, personal liability, delay, cancellation, curtailment, missed departure and legal expenses and cover the entire duration of your tour.
b. If you suffer from any disability or medical condition you should disclose this to the insurers. Please note that special insurance may be required if you intend to scuba dive or undertake any other dangerous sports activities. We cannot be held responsible if you purchase an inadequate insurance policy or if you fail to notify your insurance company of any factors affecting your particular requirements for cover. If you fail to take out adequate travel insurance it will be deemed that you have indemnified Bellini Travel from any consequential loss.
Amendments & Cancellation by You
a. Once a booking has been confirmed to you, the confirmed itinerary will be arranged. If after this you wish to alter your arrangements, Bellini Travel will make every effort to assist you. Requests for an amendment must be made in writing to Bellini Travel. As all our holidays are tailor made, the implementation of any changes is time and work intensive. We therefore charge £100 per amendment per booking, in addition to all communication charges and expenses incurred by Bellini Travel and any charges incurred or imposed by our suppliers. These charges will be payable whether or not, Bellini Travel succeeds in confirming your requested amendment. Your request may be treated as a cancellation and rebooking by our suppliers and in these circumstances their cancellation charges will apply.
b. All cancellations must be notified in writing to Bellini Travel and will only be effective when we receive the written notice. The following cancellation charges will be payable, depending on the number of days prior to departure Bellini Travel receives your notice of cancellation:
|More than 42 days||Loss of Deposit|
|42 to 29 days||65% of the total cost|
|28 to 15 days||90% of the total cost|
|Within 14 days||100% of the total cost|
c. Should you wish to cancel a holiday and re-book an alternative this will be subject to the cancellation terms within these Conditions. Bellini Travel may use their absolute discretion however to transfer some or all of any monies already paid by you to the alternative booking. The full applicable deposit for the alternative holiday must be paid at the time of booking as any monies transferred can only be used against the balance of the alternative holiday cost.
Amendments & Cancellation by Us
a. Whilst we will always endeavor to avoid alterations and cancellations we must reserve the right to do so both before and after you make a reservation.
b. An amendment made prior to departure which is deemed significant (for example, if it involves a change of destination or a change to a lower official classification of accommodation for the whole or major part of the time you are away) Bellini Travel will notify you as soon as practically possible and offer you the following three choices:i. accept the modifications proposed
ii. purchasing an alternative holiday from us, of a similar standard to that originally booked (paying or receiving a refund in respect of any price difference).
iii. Cancelling or accepting the cancellation and receiving a full refund of all monies you have paid Bellini Travel.You must notify us of your choice within 7 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative booking arrangements.
If there is a minor change before you depart, Bellini Travel will try to notify you as soon as reasonably possible if there is time to do so before departure, although it is not obliged to do so and we will have no further liability to you.
c. If we make a major change or cancel, less than 60 days before departure, we will also pay compensation as detailed below:
|Period before departure when a major change or cancellation is notified||Compensation payable per person|
|More than 60 days||£0.00|
|Less than 7 days||£50.00|
The compensation that we offer does not exclude you from claiming more if you are entitled to do so. We will not pay you compensation where we make a major change or cancel more than 60 days before departure; in the event that we are forced to make a change or cancel as a result of any force majeure event; we make a ‘minor’ change; or or due to your failure to pay the balance by the due date.
d. The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any expenses or losses you may incur as a result of change or cancellation. Please note: where accommodation with a higher price than the original accommodation is offered by us and accepted by you, the difference in price will be deducted from any compensation payable. In no case will we pay compensation if accommodation is offered by us and accepted by you with a higher price than that originally booked in the same location where no additional payment is made by you.
e. Very rarely, we may be forced by “force majeure” (see clause 7) to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result.
If after you depart, it becomes apparent that a significant proportion of the arrangements you have booked cannot be provided, Bellini Travel will make suitable alternative arrangements for the continuation of your holiday at no extra cost to you and will, where appropriate and provided that the change in your arrangements has not been caused by force majeure (see clause 6), compensate you for the difference in value between the arrangements you should have received and the alternative arrangements made. In particular, because we neither, own, manage nor control the accommodation that is used, it is possible on rare occasions that we may be advised that your reserved accommodation is not available when you arrive ay your destination. In this event Bellini Travel will endeavour to secure accommodation of at least the same standard in that destination. If only a lower standard is available, we will refund the difference between the price of the accommodation booked and that received.
f. If you fail to pay the balance of the booking price or any other costs before the due dates, Bellini Travel will treat your booking as cancelled and levy the cancellation charges set out in paragraph 4 c).
Except where otherwise expressly stated in these Terms & Conditions, Bellini Travel cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss as a result of, “Force Majeure”. In these Terms & Conditions, “Force Majeure” means any event or circumstances which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events or circumstances are likely to include but are not limited to, (actual or threatened) war, riot, civil strife, terrorist activity, industrial dispute, technical problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions and level of water in rivers. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.
a. Bellini Travel is under no obligation to give a breakdown of the individual costs involved in your holiday.
b. The price of your holiday may vary at any time before we have accepted your booking. We reserve the right to alter or correct errors in any quoted prices at any time before accepting your booking.
c. Your confirmed proposal and/or Deposit Invoice will contain details of what is included in the price of your holiday. Any items not detailed are not included in the price of the holiday.
d. We reserve the right to amend the price of unsold holidays at any time and correct errors in the prices of confirmed holidays.
e. The price of your travel arrangements has been calculated using exchange rates as specified on your confirmation invoice.
f. The price of your confirmed holiday is subject at all times to variations in:
(i) transportation costs, including the cost of fuel; or
(ii) dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports; or
(iii) the exchange rates used to calculate your arrangements;
We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges and/or additional services or travel arrangements. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your confirmed travel arrangements (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. There will be no change made to the price of your confirmed holiday within 30 days of your departure nor will refunds be paid during this period. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your confirmed holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
Responsibilities of Bellini Travel
For Bellini Travel’s responsibilities as an agent, please see our agency section further below
a. We have a duty to select the suppliers of the services making up your booking with us with reasonable skill and care. We have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers with reasonable care and skill, we will have no liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents.
b. Bellini Travel will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -i. the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
ii. the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or
iii. ‘Force Majeure’ as defined in clause 7 above
c. Please note that we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them and any excursion you purchase in resort.
d. We limit the amount of compensation we may have to pay you if we are found liable under this clause:(a) loss of and/or damage to any luggage or personal possessions and money,
The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.(b) Claims not falling under (a) above and which don’t involve injury, illness or death
The maximum amount we will have to pay you in respect of these claims is twice the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.(c) Claims in respect of international travel by air, sea and rail, or any stay in a hotel
i) The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company’s own ‘Conditions of Carriage’ will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all of the terms and conditions contained in those ‘Conditions of Carriage’ form part of your contract with us, as well as with the transport company and that those ‘Conditions of Carriage’ shall be deemed to be included by reference into this contract.ii) In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.iii) When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
e. It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.
f. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
g. Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description: (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (b) relate to any business.
Transportation & Other Suppliers
As between you and the suppliers of the transport, accommodation and other components making up your holiday, the conditions of the supplier will apply. These conditions may be subject to International Conventions, which limit and/or restrict the suppliers’ liability
Transport timings are provided by the carrier concerned and are subject to such matters as weather conditions, maintenance requirements, the ability of passengers to check-in on time and, in the case of flights, to air traffic control restrictions. Accordingly the times of flights and other forms of transport are estimates only and cannot be guaranteed. Bellini Travel is not responsible for any flight delays or changes and you should apply to the airline directly for any applicable refund. If you or any member of your party misses your flight or other transport arrangement, it is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact the airline or other transport supplier concerned directly and immediately. As we do not offer flights, we have no liability whatsoever to you in respect of any such delays or cancellations. Any airline may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them.
If you have a Problem
If you are unhappy with any aspect of Bellini Travel’s arrangements for your holiday, you must address your complaint immediately to both Bellini Travel and to the management of the hotel or other supplier whose services are involved. If the problem cannot be resolved locally and you wish to complain, full details must be sent to Bellini Travel in writing within 30 days of your return. Failure to take either of these steps will deny Bellini Travel the opportunity to resolve the problem immediately and/or investigate it properly. In consequence, this may affect your rights under this Contract.
All guests staying with us are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other guests. If in our opinion or in the opinion of any hotel manager or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any of our other guests or any third party or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking arrangements with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other service immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other service will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure from the hotel. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
Passport, Visa and Immigration Requirements and Health Formalities
It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.
Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit www.passport.gov.uk.
Non British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.
We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
Foreign Office Advice
You are responsible for making yourself aware of Foreign Office advice and State Department warnings in regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.
Law & Jurisdiction
These Conditions and any matters arising from them are subject to and governed by English law and both parties agree to submit to the exclusive jurisdiction of the English courts in relation to any dispute, claim or other matter which may arise between us.
Where we act and an agent – Additional T&C’s
We may act as an agent in relation to hotel and other bookings we make on your behalf and can provide further clarification on request. Where we are acting as an agent it will be the named supplier that is responsible for the provision of the accommodation and/or services, and not Bellini Travel.
Where your booking consists of services provided by us and hotel accommodation provided by a hotel supplier, these will always be sold to you at separate independent prices and therefore will not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
Where we act as an agent, these additional T&C’s also apply to your booking. In the event of any conflict between these agency T&C’s and our Standard Conditions above, where we act as an agent, these agency T&C’s shall prevail.
- Payment Except where otherwise advised or stated in the booking conditions of the hotel concerned, all monies you pay to us for arrangements will be held by us on behalf of the hotel concerned.
- Changes and Cancellations by you Any cancellation or amendment request must be sent to us in writing, and will take effect on the day we receive it. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that such requests will be met. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the hotel. The hotel may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the travel arrangements and will normally increase closer to the date of departure).In addition you must pay us an administration fee of £100 per person.
- Changes and Cancellations by the hotel We will inform you as soon as reasonably possible if the hotel needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the hotel in relation to any alternative arrangements offered by the hotel but we will have no further liability to you.
- Responsibilities of Bellini Travel for your booking Your contract is with the hotel and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
- Complaints Because the contract for your arrangements is between you and the supplier, any queries or concerns should be addressed to them. If you have a problem whilst staying at the hotel, this must be reported to the manager immediately. If you fail to follow this procedure there will be less opportunity for the hotel to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result. If you wish to complain when you return home, write to the hotel. You will see their name and contact details in any confirmation documents we send you.
All descriptions and content on our website or otherwise issued by us is done so on behalf of the supplier(s) in question are intended to present a general idea of the services provided by the supplier(s).
Not all details of the relevant services can be included on our website. All services shown are subject to availability.
If you require any further details, in respect of any accommodation or any other services please contact us at firstname.lastname@example.org.